INTERPRETATION This policy explains how and when customers can request an exchange or return. Customers in the UAE must request an exchange or return within 10 days from the invoice date. Customers outside the UAE have 20 days from the invoice date. If you're in the UAE, you can exchange your item at any physical store or through the online portal. If you want to return an item (not just exchange it), the request must be submitted online, whether you're in the UAE or overseas. DEFINITIONS Exchange – Replacing a purchased item with another item or a different size, color, or design. Return – Sending the purchased item back to the seller for a refund or store credit (depending on the store's policy). Raised – Submitted or officially requested. Within – Before the specified time period ends. Within 10 days means no later than the 10th day after the invoice date. Invoice Date – The date printed on your receipt or invoice when the purchase was made. UAE Orders – Orders delivered within the United Arab Emirates. Overseas Orders – Orders shipped to countries outside the UAE. Local Deliveries – Deliveries made within the UAE. Online Portal – The company's official website where customers can submit requests. Strictly – Only; no exceptions.